service recovery的意思
service recovery中文翻譯:
服務補救
recovery───n.恢復,復原;痊愈;重獲
recovery room───n.手術后的特別病房,恢復室;恢復室;手術后的特別病房
service───n.服務,服侍;服役;儀式;vt.維修,檢修;保養;n.(Service)人名;(英)瑟維斯;adj.服務性的;耐用的;服現役的
rapid recovery───快速康復; 快速回收
bulimia recovery───貪食癥康復
economic recovery───經濟復原;經濟復蘇;經濟采收率
age recovery───年齡恢復
speedy recovery───迅速恢復;早日康復;盡快康復
recovery key───恢復密鑰
service recovery include the exterior service recovery and the internal service recovery.───服務補救包括外部服務補救與內部服務補救。
Frontline staff's service recovery performance has significant effect on customer satisfaction after service recovery.───一線員工的服務補救績效對顧客補救后的滿意度起著重要作用。
Service recovery as a theory of services marketing has gradually been applied to hospital services.───服務補救作為服務營銷理論,已逐步應用到醫院的服務實踐中去。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.───服務補救;顧客歸因;關系質量;補救預期;顧客滿意;行為意向。
So far at home and abroad, service recovery studies are on service failure occurred after the remedial actions.───至今國內外在服務補救的研究中,都是關于服務失敗發生后的補救行為。
However, if companies want to have the maximal utility of service recovery, they must understand customers' service recovery expectations.───然而,要讓服務補救達到最大效用,就必須瞭解顧客對補救的期望。
Understanding customers' service recovery expectation is very important for drawing up the recovery strategy.───瞭解顧客對服務補救的期望,對于擬定服務補教策略是十分重要的。
Once the service failure happened, consumers will have negative reaction. So companies must regard the service recovery as importance.───企業所提供之服務一旦發生失誤,就會使消費者對企業產生負面的反應,所以企業必須正視服務補救的重要性。
With these points, we can make a definition on total service recovery management.
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